Privacy Policy

You may contact Lifespan Therapies by emailing enquiries@lifespantherapies.com.au or by calling 07 3495 0230. You have the right to gain access to the information held by Lifespan Therapies about you/your child.

Our Privacy Policy contains information on how you may request access to, and correction of, your/your child’s personal information and how you may complain about a breach of your/your child’s privacy and how we will deal with such a complaint.

Lifespan Therapies needs to collect information about you/your child for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you/your child, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover when another speech pathologist will be providing you/your child with ongoing assistance.

Lifespan Therapies may disclose information regarding diagnosis or treatment to your/your child’s doctor or other treatment providers only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your/your child’s treatment and return to work. Lifespan Therapies will not disclose your/your child’s information to commercial companies, however specific service or product information as deemed suitable for your/your child’s speech pathology management, may be forwarded to you by us, unless you instruct Lifespan Therapies not to forward this type of information. Your written consent will obtained at the start of your/your child’s treatment in order to carry out the above activities. We do not disclose your/your child’s personal information to overseas recipients.

Information at Lifespan Therapies is stored securely and only practice staff have access to it. Lifespan Therapies takes all reasonable steps to ensure that information collected about you/your child is accurate, complete and up-to-date. You may have access to your/your child’s information on request and if you believe that any of the information is inaccurate we may be able to amend it accordingly. Full release of records does require payment of a record release fee. If you do not provide relevant personal or health information (about your child), in part or in full, to Lifespan Therapies it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Any concerns that you may have about this policy or about your/your child’s management can be directed to the company on 07 3495 0230 or enquiries@lifespantherapies.com.au.

Health Information Collection Statement

Lifespan Therapies needs to collect information about you/your child for the primary purpose of providing a quality service to you/your child. In order to thoroughly assess, diagnose and provide therapy, we need to collect some personal information from you (about your child). If you do not provide this information; we may be unable to treat you/your child. This information will also be used for:

The administrative purpose of running the practice;

• Billing either directly or through an insurer or compensation agency;

• Use within the practice if passing your case to another therapist within the practice for you/your child’s ongoing management;

• Disclosure of information to your/your child’s doctors, other health professionals or to teachers and for applications to facilitate communication and best possible care for you/your child; and

• In the case of insurance or compensation claim it may be necessary to disclose and/or collect information that affects your return to work.